WEBSITE SUPPORT & MAINTENANCE
We handle the maintenance so you can run your business.
Keeping your website up to date is essential for the success of any business. By regularly updating your website, you can fix any potential issues that may arise and ensure that your website continues to run efficiently.
Website management services offer many benefits, including improved security, increased speed and better user experience.
Cut back on the time you spend worrying about tech by shifting that responsibility to us. we will ensure the plugins are always up to date, your site backed up and secure your website.
BasicWordpress Updates, Plugin & Theme Updates, Performance Optimization, Security Monitoring, Up-time Monitoring (no support time included)
Plus30 Minutes Support Time, WordPress Updates, Plugin & Theme Updates, Performance Optimization, Security Monitoring, Up-time Monitoring
FREQUENTLY ASKED QUESTIONS
01.CAN YOU GUARANTEE THAT MY SITE WILL NOT GET HACKED?
We’re not going to make any guarantees about being hacked. However, the practices we have in place reduce it greatly and if you combine them with a strong password as well as proper security configurations on your site – like creating unique passwords for each service or program used across all platforms where there are potential compromise possibilities- this will help in securing your site as best possible.
02. CAN I CANCEL AT ANY TIME?
A 30 day cancellation will be applicable.
03. WHAT CAN THE SUPPORT TIME BE USED FOR?
You can use your time for content updates, design tweaks and bug fixing or just getting extra advice. Overages are charged at standard rate.
04. WILL MY SUPPORT MINUTES ROLL OVER?
Support minutes are NOT rolled over to the next month.
05. HOW DO I GET SUPPORT?
Create a support ticket here. Once we receive your request, our team will be in touch to provide you with support.
65. DO YOU UPDATE & MAINTAIN WEBSITES NOT HOSTED BY YOU?
Should your website be on a server of your choice, we will update the plugins and ensure backups are set up and running smoothly. However, we will not contact your hosting support company on your behalf or deal with any support related to the hosting of your website. We will also not be able to provide a re-install from your backup is it not hosted by Dezines’ preferred hosting company.
Submit your ticket and our team will get take care of it. We aim to respond to all support requests within 24 hours.
*no credit card required